Customer Service Advisor

Customer Service Advisor

Location: Tewkesbury

Salary £24,000

Hours: Monday – Friday 08.00am – 17.00pm

Are you confident speaking to people via phone and email? Are you someone who likes helping people? If you’re from a customer service, retail or enthusiastic, self-motivated, and customer focused individual then this is an excellent opportunity to join a industry leading company. You will be supporting customers with questions and queries via phone and email within the customer service department.

Benefits:

• Holiday entitlement.
• Pension.
• Onsite parking.
• Staff discount.
• Modern office.

Roles and Responsibilities:

• Point of contact for customers, retailers and colleagues with general enquires and complaints via the phone and on e-mail.
• Building relationships with retailers by phone and via e-mail, maintain our retailers trust with open and honest communication.
• Processing orders for spare parts.
• Identifying parts using exploded diagrams and parts lists.

Skills and Attributes:

• Good communication skills.
• Ability to remain calm and focussed on customer resolution.
• Ability to build rapport over the phone & email.
• Flexible.
• Confident and focused.
• Ability to work within a team.

If this position is of interest, please contact Elliottk@rerecruitment.com today! RE Recruitment act as an employment agency on behalf of the employer. If you don’t hear back within 5 working days, please take this as an unsuccessful application.

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