Customer Service Advisor

Location: Worcester

Salary: £9.58 - 9.58 per year

Type: Fulltime

Closing Date: 22/09/2021

Position: Customer Service Advisor 

Salary: £9.58 per hour + £50 weekend allowance. 

Location: Leominster 

Hours: 9am to 7pm, Monday to Friday, 9am to 5pm Saturday and 10am to 4pm Sunday on a Rota basis.

Long Term Assignment Until January 2022

About The Role

Our clients Christmas peak period is just around the corner, so we are now recruiting for temporary Customer Service Operators to work at our client’s head office in Herefordshire. The role will be to support across all Contact Centre functions including telephone, social media and email. Managing the expectations of all customers through effective communication and ownership.

Your day-to-day duties and responsibilities will include:

  • Answering customer service calls in a professional manner 
  • Responding to customer enquiries via email and social media
  • Handling customer queries and complaints ensuring satisfactory resolution
  • Ensuring all customer interactions are recorded accurately and professionally
  • Keeping customer personal information secure in accordance with the GDPR
  • Achieving individual KPI’s and quality measurements
  • Maintaining high standards of accountability and professionalism at all times

About You

To be considered you will need:

  • An excellent telephone manner
  • Proficient keyboard entry skills
  • The ability to communicate well at all levels
  • Assertiveness, confidence, and the ability to challenge established ways of working.

On site parking or train station next to the office. 

For more information, call Charlotte on 077413 11102 or click “apply” for more details. 

 

COM1 

Details:

Salary£9.58 - 9.58 per year
Job ReferenceCustomer Service - L
Contract TypeFulltime
Closing Date22/09/2021
Regional OfficeWorcester
Date Posted15/09/2021

To discuss this position further please contact:

Charlotte Sujeeun

Recruitment Consultant

Telephone000000

EmailCharlotteS@rerecruitment.com

Apply Now

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