Customer Service Advisor

Location: Tewkesbury

Salary: £20k - 27k per year

Type: All

Closing Date: 24/09/2021

Customer Service Advisor – Tewksbury.

£20,000 – £27,000

Are you someone who likes to provide customer service whether that’s over the phone, email or face to face? Whatever level of customer service you’re at or whether you’re looking to take your first steps in customer service this opportunity could be for you. Working Mon – Friday 08:00-17:00pm based in Tewksbury.

Roles and Responsibilities:

  • Deliver strong customer service skills to all customers.
  • Demonstrating empathy and effective listening.
  • Follow assessment procedures for ill health or injury.
  • Managing multiple cases to meet customer deadlines and service standards.
  • Source and access the most appropriate treatment intervention via the NHS or private sector using the most effective method of funding applicable for the medical condition.
  • Ensure all information is accurately recorded.

Skills and Attributes:

  • A passion for helping people and providing excellent customer service
  • Enjoy working in a varied role managing multiple cases
  • Excellent communication skills both verbal and written
  • Adopt an investigatory approach to cases
  • Ability to understand the impact of work on an individual and the impact of ill health on an individual’s ability to work
  • Ability effectively manage workload to meet to deadlines and service standards
  • Demonstrate analytical and problem-solving skills
  • Be educated to A-Level and above, ideally hold a degree in a relevant subject including psychology, sports therapy, nutrition, physiotherapy, counselling, therapy,  health and wellbeing
  • An interest in health and wellbeing or sport.


  • 33 days holiday, increasing with length of service
  • Pension
  • Healthcare benefits
  • Flexi-working
  • Full training provided
  • Career progression opportunities
  • Modern offices

If this role is of interest, apply today to Elliott K @ RE

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.




Salary£20k - 27k per year
Job ReferenceEK1709CST
Contract TypeAll
Closing Date24/09/2021
Regional OfficeCheltenham
Date Posted17/09/2021

To discuss this position further please contact:

Elliott Keightley

Recruitment Consultant


Apply Now

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