Customer Service Advisor

Location: Gloucestershire

Salary: £8.90 - 8.92 per hour

Type: Temporary

Closing Date: 25/03/2021

A leading manufacturing company based in Stonehouse, Stroud are looking for a Customer Service Advisor to join the team on a salary of £8.92 per hour.

This superb position offers a genuine temp to perm opportunity and career progression within the company.

The successful candidate will join the Customer Service team playing a critical role in delivery of customer service, reporting to the customer services manager.

THE ROLES AND RESPONSIBILITIES OF A CUSTORMER SERVICE ADVISOR:

  • 40 hours a week – 8:30am – 17:00pm Monday – Friday office based.
  • Responding to inbound calls to a very busy customer services department where, using your fantastic people and customer service skills, you will respond to and resolve customers’ queries and complaints.
  • Liaise with internal departments to obtain the necessary answers and to provide the customer solution ie arranging a credit note, organising replacement parts/frames or requesting the return of incorrect products for example.
  • Resolve complaints and make return calls to Customers to inform them of the action taken and that the problem/complaint has been resolved.
  • Produce a daily report that measures the nature and level of Customer Complaints.
  • Arranging site visits for remedial work and any arranging for any small items required to be sent out on a daily basis.

SKILLS AND ATTRIBUTES OF A CUSTORMER SERVICE ADVISOR:

  • Previous experience in an inbound call centre / contact centre type environment where you have had to use initiative to engage and respond is highly desirable.
  • Previous experience of complaint resolution and customer service highly desirable.
  • Highly organised with a systematic approach and the ability to able to cope with technical information.
  • The successful person will have excellent communication skills (written and oral), enjoy responsibility and be self motivated with a positive attitude to resolving issues.
  • You may have experience of the following: Customer Service Advisor, Inbound Customer Service, Contact Centre.

THE BENEFITS:

  • Opportunity to gain valuable experience.
  • Free parking
  • Fantastic culture

If this role sounds of interest to you, please send CV to Elliott in the first instance @ RE Recruitment.

At RE Resource Group, we recognise the significance that a person’s mindset can have on their ability to perform a role effectively, as well as the skill set, they bring to it. 97% of employers, like you, prefer mindset over skill set in the people they hire.

COM1

Details:

Salary£8.90 - 8.92 per hour
Job ReferenceEK0321
Contract TypeTemporary
Closing Date25/03/2021
Regional OfficeCheltenham
Date Posted18/03/2021

To discuss this position further please contact:

Elliott Keightley

Recruitment Consultant

Telephone01242505433

EmailElliottK@rerecruitment.com

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