Customer Service Assistant

Location: Tewkesbury

Salary: £21k - 22k per year

Type: Permanent

Closing Date: 01/03/2022

Customer Service Assistant

– Tewkesbury

– Monday to Friday 8:30am – 5pm 

– £22,000 per annum 

An excellent opportunity has arisen for a customer service assistant to develop a culture of customer satisfaction through timely and thorough handling of complaints. Work in a fast-paced environment to address customer issues, raise returns and send spare parts submitted via telephone or email whilst taking card payments 

Main Duties include:

  • Raise returns, process returns, and credit customers
  • Scanning & general admin
  • Take spares order requests and card payments – knowledge of GDPR preferable
  • Answer customer support messages via telephone or email promptly to enhance the customer service experience
  • Patiently listen attentively to the customer and help address their needs
  • Quickly learn the functions of the system to log in and respond to customer complaints
  • Accurately record and log customers details, complaints, and engineer visit detail
  • Address customer questions about new products and services
  • Liaise with external transport company to address both end user and company discrepancies
  • Remain updated with company rules and policies to address issues such as returns, faulty merchandise, wrong delivery, and delayed delivery to inform customers
  • Work with management to maintain best practices for efficient communication with customers
  • Contribute with fresh ideas for department improvements in weekly team meetings

The Ideal Candidate:

  • Must be able to work as part of a team, can multitask and have good telephone etiquette
  • Excellent communication and administrative skills (both verbal and written)
  • Problem solving skills
  • Must be empathetic and remain calm under pressure
  • Attention to detail is key
  • Sage X3 and Microsoft literate
  • Excel competent

If this role sounds of interest to you, apply today!

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.


Salary£21k - 22k per year
Job Reference36774
Contract TypePermanent
Closing Date01/03/2022
Regional OfficeCheltenham
Date Posted01/02/2022

To discuss this position further please contact:

Samsul Hussain

Recruitment Consultant


Apply Now

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