Customer Service Manager

Job Title: Customer Service Manager

Location: Stonehouse

Salary: £40,000 – £45,000

Hours: Monday – Friday 08.00am – 17.00pm

Working for a well-established client in Stonehouse, you will be responsible for managing a small team and overseeing the sales order process and managing house accounts. This is an excellent opportunity for someone who’s from an engineering or manufacturing background or someone with experience in a freight or logistics position/ business.

Benefits:

• Holiday entitlement.
• Pension.
• Career development.
• Onsite parking.
• Reliable company.

Roles and Responsibilities:

• Manage the customer service team and office support for the remote sales team.
• Update and produce KPIs for the team.
• Building rapports with customers ensuring great customer service via phone and email.
• Managing the order process managing customer expectations.
• Working with the finance team escalating queries and making sure relevant pricing is correct.
• Feedback customer enquiries and issues to external sales and operations teams.
• Generating orders from house accounts.

Skills and Attributes:

• Previous experience in management and delivering high levels of customer service.
• Experience with SAP preferable but not essential.
• Experience within a manufacturing, engineering or food industry.
• Excellent communicator with he ability to build relationships.
• Knowledge of export/ haulage/ transport/ freight/ logistics.

If this position is of interest, please contact Elliottk@rerecruitment.com RE Recruitment act as an employment agency on behalf of the employer. If you don’t hear back within 5 working days, please take this as an unsucessful application. 

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