Customer Service Manage

Location: Cheltenham

Salary: £28k - 32k per year

Type: All

Closing Date: 06/04/2022

Seeking to recruit a Customer Service Manager to work for a prestigious business based in Cheltenham. You will be responsible for providing strong operational support to a team of customer service members. This would suit someone who has exceptional levels of customer service with previous or current experience of managing a team. Offering a superb salary of £30,000 – £32,000 per annum DOE, plus superb benefits.

THE ROLE:

  • Be responsible for the effective utilisation and performance of a customer service team
  • Ensure staff are following the required Technical Support systems and procedures
  • Coach and mentor, the team.
  • Point of escalation for technical support co-ordinators
  • Assist the Head of Operations in highlighting any deficiencies in team and/or team member performance.
  • Manage team workload when required/
  • Receive breakdown job information from clients/
  • Using product knowledge, assist the client to resolve the issue by phone.
  • Liaise with clients on engineer’s ETA and access.
  • Organise engineers’ re-attendance if required and update clients
  • Assess on a day-to-day basis that we have effective deployment of engineer resources
  • Plan for PPM requirements
  • Check all jobs are being completed in a timely manner

SKILLS AND ATTRIBUTES:

  • Excellent oral and written communication skills
  • People management skills, including the ability to inspire, lead and motivate a team.
  • Good Planning and Organising skills
  • Accuracy and attention to detail
  • Initiative and decisiveness
  • Good IT skills, particularly when it comes to database management and spreadsheets
  • Problem-solving skills and the ability to work on a tactical and strategic level

 

BENEFITS:

  • Generous holiday entitlement.
  • Critical illness insurance
  • Permanent health insurance
  • Private medical insurance
  • Opportunity to gain valuable experience.
  • Professional and progressive organisation.
  • Well-supported within the friendly team.

 

If this role sounds of interest to you, please send your CV to Emma in the first instance @ RE Recruitment.

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you have not heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.

 

COM1

Details:

Salary£28k - 32k per year
Job Referenceej314
Contract TypeAll
Closing Date06/04/2022
Regional OfficeCheltenham
Date Posted09/03/2022

To discuss this position further please contact:

Emma Jones

Recruitment Team Manager

Telephone.

Emailemmaj@reresourcegroup.co.uk

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