Evening Customer Service Advisor

Location: Worcester

Salary: £9.50 - 9.50 per hour

Type: Fulltime

Closing Date: 15/04/2021

We have an exciting internal opportunity to join our Evening Customer Service team. Reporting directly to the Regional Night Manager.

Primary responsibilities include, but are not limited to:

  • Processing voicemail and email orders accurately and efficiently adhering to distribution deadlines.
  • Resolving issues to the betterment of the business
  • Liaising with customers regarding stock shortages, special orders and alternatives
  • Resolving issues to the betterment of the business
  • Liaising with all departments to ensure that we provide the correct service/information to our customers.
  • Endeavour to improve average lines per order by encouraging further sales when possible including through short dated or over stocked goods.
  • Updating system with any relevant information received.
  • Understanding the business and obtain knowledge of both the company and our customers.
  • Contributing towards sales incentives on an ad hoc basis.
  • Continuing to improve product knowledge on existing and new lines.
  • Executing ad hoc tasks and reasonable requests when required.

About you:

Customer service experience is desirable but not required for this opportunity, however due to the nature of the role the successful candidate will need to be efficient in the use of IT equipment and have good understanding of English.

You will also need:

  • A flexible approach to work
  • A good level of written and verbal communication skills.
  • Reliability & good time keeping
  • To be adaptable and resilient to meet the ever-changing demands of our business.


Salary£9.50 - 9.50 per hour
Job ReferenceVV
Contract TypeFulltime
Closing Date15/04/2021
Regional OfficeWo
Date Posted08/04/2021

To discuss this position further please contact:

Mike Pratt


Telephone01242 505400


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