IT Support Technician

Location: Gloucester

Salary: Market related

Type: Permanent

Closing Date: 02/07/2021

IT Support Technician – Infrastructure


Monday-Friday 8.30am-5pm


Are you an IT support technician looking for a new challenge in a thriving company?

I’m currently looking to recruit an IT support technician within the infrastructure division of a rapidly expanding company.

You will provide first class customer service to all users and provide initial resolution of incidents where possible. This is an exciting opportunity for an individual who wants to work in a varied role


  • Be the first point of contact for all staff for technical issues
  • Provide technical support on queries received by phone or by email
  • Maintain network users, administering users on the network, monitoring network security
  • ensure that the right items are priorities to meet operation business requirements, provide first time fixes where possible
  • Assist with identifying and highlighting user IT-training issues, providing end user training documentation to bridge some of the gaps.
  • Assist with ITIL operations this includes incoming tickets analysis for high priority, wide-ranging or recurring issues and generating problem tickets as an when required.


  • Previous experience within an IT support role providing excellent customer service
  • Able to demonstrate a good understanding of IPv4 networking, firewalling, VPN tunnelling and associated debugging techniques.
  • Understanding of common internet protocols, HTTP/s, DNS, NTP, SIP  ( sip is internet telephones )
  • Troubleshooting connection issues remotely
  • Windows 10 Administration
  • MAC OS Administration
  • Azure Active Directory
  • Office 365 exchange and sharepoint
  • Be highly adaptable and able to apply logical problem solving. 
  • Ability to work on own initiative and prioritise
  • Excellent interpersonal skills both face to face and over the phone
  • Strong organisational and administration skills
  • Friendly, flexible and helpful attitude
  • Happy to undertake a DBS


• Competitive salary and package

• Good holiday entitlement

• Company Pension

• On site parking

• Career progression



If this role sounds of interest to you, apply today to Sadiek @ RE

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.





SalaryMarket related
Job ReferenceSKITSUP
Contract TypePermanent
Closing Date02/07/2021
Regional OfficeCheltenham
Date Posted25/06/2021

To discuss this position further please contact:

Sadie Kent



Apply Now

Let's talk some more

Whether you’re looking for the right candidate or the ideal job, get in touch.


Cheltenham: 01242 505 400

Hereford:    01432 355 351

Worcester:    01905 788 090

Telford:          01952 263 989