IT Support Technician

Location: Gloucester

Salary: Market related

Type: Permanent

Closing Date: 08/07/2021

IT Support Technician – Infrastructure

Gloucester

Monday-Friday 9am-5pm

£20,000-£25,000

Are you an IT support technician looking for a new challenge in a thriving company?

I’m currently looking to recruit an IT support technician within the infrastructure division of a rapidly expanding company.

You will provide first class customer service to all users and provide initial resolution of incidents where possible. This is an exciting opportunity for an individual who wants to work in a varied role

THE ROLE:

  • Be the first point of contact for all staff for technical issues
  • Provide technical support on queries received by phone or by email
  • Maintain network users, administering users on the network, monitoring network security
  • ensure that the right items are priorities to meet operation business requirements, provide first time fixes where possible
  • Assist with identifying and highlighting user IT-training issues, providing end user training documentation to bridge some of the gaps.
  • Assist with ITIL operations this includes incoming tickets analysis for high priority, wide-ranging or recurring issues and generating problem tickets as an when required.

THE PERSON:

  • Previous experience within an IT support role providing excellent customer service
  • Able to demonstrate a good understanding of IPv4 networking, firewalling, VPN tunnelling and associated debugging techniques.
  • Understanding of common internet protocols, HTTP/s, DNS, NTP, SIP  ( sip is internet telephones )
  • Troubleshooting connection issues remotely
  • Windows 10 Administration
  • MAC OS Administration
  • Azure Active Directory
  • Office 365 exchange and sharepoint
  • Be highly adaptable and able to apply logical problem solving. 
  • Ability to work on own initiative and prioritise
  • Excellent interpersonal skills both face to face and over the phone
  • Strong organisational and administration skills
  • Friendly, flexible and helpful attitude
  • Happy to undertake a DBS

BENEFITS

• Competitive salary and package

• Good holiday entitlement

• Company Pension

• On site parking

• Career progression

 

 

If this role sounds of interest to you, apply today to Sadiek @ RE Recruitment.com

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.

 

 

COM1

Details:

SalaryMarket related
Job ReferenceSKITSUP2
Contract TypePermanent
Closing Date08/07/2021
Regional OfficeCheltenham
Date Posted01/07/2021

To discuss this position further please contact:

Sadie Kent

Senior

Telephone.

EmailSadieK@reresourcegroup.co.uk

Apply Now

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