Operations Manager

Location: Worcestershire

Salary: £40k - 50k per year

Type: Permanent

Closing Date: 02/03/2022

The role in short
Reporting to the Head of Operations and Logistics, responsible for the effective and efficient running of a multi-site, B2C day shift operation, that despatched over 600,000 customer orders in 2021.

Directly responsible for the Site / Shift Managers and their teams, undertaking operational activities including the receipt of both Containers and UK products, picking, packing, and despatching customer orders via multiple carriers. Responsible for developing a team through coaching / training of employees, building a culture of Health and Safety, for maintaining operational budgets and delivering a high-quality customer service

Perks of the job
Work your hours around you, as long as you get the job done you can work when is best for you!
31 days holiday (including bank holidays) bookable in hours making it super flexible for you
The option to buy and sell up to annual leave, to suit your personal needs
Access to our online platform for e-learning resources, hundreds of retail discounts, cycle to work scheme and car scheme
Of course, we offer all the good stuff like life assurance, pension scheme, training and free onsite parking!

Onto the nitty gritty!

Management of Shift Managers; including,

  • Provide motivation, training, coaching and support to fully develop your team
  • Strong performance in onboarding, inductions, probations, performance management, absence management
  • Decision making in areas of recruitment and resource management
  • Developing a culture of achievement, teamwork, trust, understanding and positivity

Key accountabilities; including,

  • Take operational leadership for managing a safe and efficient B2C operation, achieving operational standards and meeting all customer service levels.
  • Develop the Management / Supervisory team to support their teams including, goal setting, performance management, competency development, recognition, engagement, wellbeing.
  • Work with your Managers to understand the daily operational capacity / output of the shift and confirm resources are enough to achieve daily output.
  • Recognise risks preventing achievement of daily targets and developing solutions to remove barriers.
  • Instil strong, transparent, communication between operational functions, sites and shifts to maximise operational efficiency and delivery of operational targets
  • Develop and share best / common practices across all sites and shifts, ensuring standards are aligned and consistently delivered.
  • Work collaboratively with the Inventory and Planning Managers to deliver best practice and build teams centred on development, quality of service and right 1st time delivery for all customers
  • Working with team to seek out opportunities for removing waste / inefficiencies and improve productivity
  • Ensure all system driven daily reports are actioned, to optimise the efficiency of the picking operation and maintain effective pick walk sequences
  • Proactive management of stock layout to reflect storage requirements, ensuring all stocks located correctly and default bins / zones are maintained in both physical and system format
  • When needed, provide the Site / Shift Managers with support in carrying out their duties
  • Support a culture that promotes working safely with a strong focus on quality and Continuous Improvement
  • Undertake any other duties to ensure the successful performance of all operations teams.

Health and safety and working standards

  • Mentoring and leading a team with high emphasis on safety and health
  • Developing a culture of achievement, teamwork, trust, understanding and positivity
  • Ensuring that the correct processes and standards of performance are being maintained

We’d like to meet someone with

  • Minimum 2 years’ proven experience in an operations management role within in the last 5 years
  • Able to demonstrate experience of the required management practices shown above
  • Have a good understanding of Operations using Warehouse Management Systems
  • Bring strong, consistent Leadership with energy, enthusiasm, commitment, and integrity
  • Clear concise communication skills, both written and spoken, comfortable communicating with staff, Senior Management, and all internal / external customers.
  • Agile and adaptable allowing for multi-tasking and simultaneous projects
  • Goal orientated and experienced at handling pressured situations
  • Information driven, comfortable using data / reports to seek out opportunities for self-development, to improve standards and team performance
  • Demonstrates commitment to openness, honesty, loyalty, and empathy
  • Decisive, confident addressing problems and opportunities, demonstrate willingness to challenge accepted methods and standards
  • Accepts responsibility and accountability for team performance
  • Experience with change management and working with lean principles (5s, Kanban) preferred
  • Experience working with 3rd party carriers preferred
  • Experience of running multiple sites preferred but not essential
  • Understanding of end-to-end supply chain preferred but not essential


  • Operations management: 2 years (preferred)


Salary£40k - 50k per year
Job Reference36782
Contract TypePermanent
Closing Date02/03/2022
Regional OfficeCheltenham
Date Posted02/02/2022

To discuss this position further please contact:

Lee Marshall

Senior Consultant



Apply Now

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