Reservations Consultant x5 (PT/FT)

Location: Cheltenham

Salary: £18k - 18.5k per year + Excellent Benefits

Type: Permanent

Closing Date: 10/12/2021

Within this varied and busy role, the main duties include the following:

  • Selling holidays and tours to suit customer requirements;
  • Selling holiday insurance and other related products;
  • Responding to customer enquiries efficiently and professionally;
  • Accurately taking customer payments;
  • Providing exceptional service to our customers along with looking for further sales opportunities;
  • Logging all customer booking details onto the Company’s computerised booking system;
  • Completing paperwork to be sent out to customers;
  • Processing brochure requests;
  • Maintaining up-to-date product and tour knowledge in order to provide excellent customer service.

The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient along with the ability to maximise every sales opportunity. Prior telesales or customer service experience ideally in a travel environment is desirable. Training will be provided.

As the office is open seven days a week, flexibility in terms of working hours is an absolute must. In return, we will consider flexible working arrangements:

  • This role is based in our Cheltenham office and it is a phone based role answering incoming calls.
  • The working week is 37.5hours, per day is 7.5 hours.
  • We are open Monday to Sunday so we are looking for Reservations to work 5 days out of 7 on a rota basis.
  • Monday – Friday we are open 9am – 7pm.
  • Shifts would be 08.45am – 5.15pm and 10.30am – 7pm Sat we are open 9am – 5pm and Sunday 10am – 4pm.
  • Starting salary will be £18k, with an increase to £18.5k after probation – once probation is passed you can also earn bonuses with your add on sales.


Salary£18k - 18.5k per year + Excellent Benefits
Job Reference36207
Contract TypePermanent
Closing Date10/12/2021
Regional OfficeCheltenham
Date Posted12/11/2021

To discuss this position further please contact:

Lee Marshall

Senior Consultant


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