Sales Order Processing Supervisor

Location: Gloucestershire

Salary: Market related

Type: Permanent

Closing Date: 10/06/2021

Sales Office Supervisor 

Competitive Package


Your New Role

Reporting to the Sales Order Processing Manager the role is to ensure that all customer orders received are processed, checked and scheduled by the team in a timely and accurate manner, in line with the customers’ delivery dates and SLA’s.

As a team supervisor you will be hands-on and provide day to day support to the SOP team and your wider colleagues, ensuring that the SOP workload is distributed and actioned efficiently.

Supervise and manage your team, including supporting with recruitment, advising with complex queries and escalated issues, recording hours worked, absence and holiday requests, and holding regular 1-2-1 staff discussions
Check orders to ensure that they are sufficiently detailed to enable processing, the preparing of quotations, querying and confirming any changes with the customer as necessary
Check that all the information required to facilitate planning & scheduling is to hand, and schedule effectively a controlled flow of orders through to the Planning & Production teams
Liaise with internal departments such as Production, Purchasing, Sales and Customer Service to ensure that the Customer expectations are met and delivered.
Answer telephone and email enquiries into the Sales Order Processing/Planning teams
Deliver cross training on products, and with planning & processing procedures to improve/evolve our training plan.

What You Will Need

Skills & Experience:

Previous team leadership experience is essential
Strong knowledge of planning and processing functions is an advantage
Able to understand technical requirements and process accurately
Excellent organisational, time management and attention to detail skills
Strong people and communication skills, able to motivate your team and connect effectively with your customers
The successful candidate will relish being able to contribute creative ideas, have strong people and communication skills, be self-motivated, genuinely customer service focused, driven to deliver a ‘best in class’ service and thrive working under a time pressured environment
IT confident

The successful candidate will be a successful leader and support with driving their team’s success. You will be able to deliver direct instructions, training, and coaching support to exceed business objectives.

If you are interested in progressing an application forward, please send your cv for an immediate response to


SalaryMarket related
Job ReferenceJW296
Contract TypePermanent
Closing Date10/06/2021
Regional OfficeCheltenham
Date Posted03/06/2021

To discuss this position further please contact:

Jill Wanklyn

Senior Recruitment Consultant


Apply Now

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