Senior Service Desk Engineer

Location: Gloucestershire

Salary: £27k - 30.5k per year

Type: Permanent

Closing Date: 01/02/2022

One of our Senior Service Desk Engineers has secured an exciting new role in the organisation, so we’re looking for someone new to fill their shoes. If you are customer-focused, with solid experience as a Senior IT Engineer with some team leader or management experience, this may be the opportunity for you.

In order to meet the needs of the organisation you will be required to work weekly rotating shifts of 8am – 4pm, 9am – 5pm and 10am – 6pm. This is a hybrid role, with team members working one week at the office and one week remotely from home. On occasions you may also be required to travel to our other sites.

We expect you to have the following key skills:

Technical Experience 

  • Understand and have worked in a Windows environment with Windows 10 and Windows Server infrastructure, including AD, GPO, DNS, DHCP, SCCM and networking technologies to name a few.  
  • Provide 3rd line technical escalation and be on hand to resolve more complex problems 

Team Leadership 

  • Take the lead in helping other team members to manage and prioritise their competing workload priorities
  • Manage, develop, and mentor less experienced service desk engineers 

Staff Benefits

  • It’s motivating to feel valued at work. That’s why all new staff will receive a ‘Golden Hello’ up to the value of £250 for full-time staff (pro-rata for part-time employees) upon successful completion of their probation.
  • Fantastic career development opportunities and comprehensive induction programme – theory and practical
  • Award-winning training
  • Use of fitness suite and swimming pool and staff clubs such as badminton, arts & crafts and Zumba (subject to COVID restrictions)
  • Health Shield medical cover
  • Life insurance cover
  • Employee helpline
  • Contributory pension scheme
  • Opportunity to purchase a TOTUM discount card
  • Employee discounts at attractions, high street retailers, supermarkets, utilities and motoring, plus much more


Salary£27k - 30.5k per year
Job Reference36532
Contract TypePermanent
Closing Date01/02/2022
Regional OfficeCheltenham
Date Posted04/01/2022

To discuss this position further please contact:

Lee Marshall

Senior Consultant


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