Despite the initial project expectation being for a short duration of time, RE assessed that it was important to implement a fully functional onsite capability due to the volatility of orders and subsequent staffing levels required, this was achieved by the following activity:
Appointment of an Implementation Manager and Account Manager to work on the client site to manage the project
Shift shadows and working alongside those currently undertaking the duties required to gain an understanding of job roles.
Reviewing the local economy
Full investigation into the local labour market, it was established that there was limited availability of those who could travel of their own accord to site – many were reliant on public transport and travel times did not support the shift patterns in place.
Multi-lingual customer services staff
Deployment of multilingual on shift supervisors on a 1-25 basis to provide operational support to new starters and client colleagues
Development of a candidate attraction plan across social media using dual branding adverts and video campaigns.
RE suggested the deployment of a client funded transport provision where public transport could achieve the required start times from a 30-mile radius.