Customer Service Assistant

Our client, a well-established firm within the luxury goods industry, based in Pershore, has an exciting new opportunity for a Customer Service Assistant to join their team on a temporary basis for a seasonal contract to cover the Christmas peak.

The successful Customer Service Assistant should have:
·A love of working with people - customers are at the heart of everything our client does!
·Excellent communication skills (Previous customer service experience is advantageous but not essential)
·The ability to multitask and navigate multiple systems with ease
·Resilience to handle sensitive or challenging conversations with customers, and potential complaints
·Flexibility with working hours during the busy Christmas period, including some evenings and weekends

In this role, the Customer Service Assistant will be responsible for:
·Handling customer service queries via phone, email, and live chat
·Planning corporate orders and liaising with corporate clients
·Producing quotations and advising customers on suitable products
·Investigating and resolving customer complaints, as well as managing and resolving delivery queries
·Keeping accurate customer service records
 
Our client is offering the successful Customer Service Assistant a salary in the region of £12.71 an hour, plus holiday pay. This is a great opportunity to gain valuable customer service experience, build your professional skills, and work as part of a supportive team during our busiest and most exciting season. If you are a recent graduate or looking for seasonal administration work in a fast-paced environment apply now to discuss this opportunity further.