Service Desk Analyst – 3-Month Contract | Gloucestershire

Are you an experienced Service Desk or IT Support professional looking for your next contract opportunity?

We are seeking a proactive and customer-focused Service Desk Analyst to join a busy IT team in Gloucestershire on an initial 3-month contract. This is an excellent opportunity for someone who enjoys providing first-line support, resolving technical issues, and delivering outstanding customer service.

Key Responsibilities

• Provide first-line IT support to users across the organisation.
• Log, manage and resolve incidents and service requests through Service Desk systems.
• Support users with hardware, software, account administration and access-related issues.
• Liaise with technical teams, suppliers and stakeholders to ensure the timely resolution of incidents.
• Assist with IT projects and service improvement initiatives.
• Maintain accurate records and documentation in line with operational procedures.

What We're Looking For

Essential

• Experience in a Service Desk, IT Support or similar technical support role.
• NVQ Level 3 or equivalent experience in a relevant role.
• ECDL (European Computer Driving Licence) or equivalent qualification.
• Good standard of education, including English and Mathematics.
• Strong Microsoft Office and keyboard skills.
• Experience using Service Desk, incident management or service request management tools.
• Excellent organisational and administrative skills.
• Strong verbal, written and telephone communication skills.
• Ability to build effective relationships with stakeholders at all levels.
• Self-motivated with excellent prioritisation and workload management skills.
• Positive, enthusiastic approach with a strong customer service focus.

Desirable

• Microsoft certifications or qualifications.
• Experience working with technical suppliers and third-party vendors.
• Knowledge of procurement processes and systems.
• Ability to travel to multiple locations when required.
• Experience handling and deploying IT equipment, including laptops, desktops and printers.

Why Apply?

• Join a supportive and collaborative IT team.
• Gain valuable experience within a large and complex organisation.
• Opportunity to work with a variety of technologies and stakeholders.
• Immediate start available for suitable candidates.
• Excellent opportunity to further develop your Service Desk and IT Support experience.

If you have previous experience in a Service Desk or IT Support environment and are looking for your next challenge, we'd love to hear from you.

Apply today with your latest CV for immediate consideration to jillw@rerecruitment.com

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