Customer Service Advisor

Are you wanting to step away from a call centre or have customer service experience looking for a new start? Are you looking to use your transferable skills within a new environment? Do you love customer service? This could be the perfect opportunity for you. Based in Cheltenham, full time in the office you will be working within customer service providing support via phone, email and chat. You will be supporting all sales opportunities, working with suppliers and updating customers. Working Monday – Friday 09:00am – 17:00pm plus occasional saturdays in sale periods and a starting salary of up to £25,000 this is a brilliant position.

Benefits:

• Company annual leave.
• Company events.
• Company pension.
• Employee discount.
• Onsite parking.

Roles and responsibilities:

• Answering customer questions and queries via phone, email and webchat in a timely and professional manner.
• Providing advice on customers orders, and product availability.
• Chasing suppliers when necessary.
• Dealing with customer complaints.
• Ensure customer payments are made on time.
• General administration duties.

Skills and Attributes:

• Retail or customer service experience is essential.
• Good communication skills via phone and email.
• Confident speaking via phone and email.
• Attention to detail.

If this position is of interest, please apply to Elliott @ RE Recruitment today! If you don’t hear back within 5 working days please take this as an unsuccessful application. RE Recruitment act as an employment agency on behalf of the company.

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