Customer Service Executive

Our client, a well-established and growing business within the commercial interiors and construction sector, has a fantastic opportunity for a Customer Service Executive to join their Cheltenham-based team on a full-time, permanent basis following continued growth.

This is a company that genuinely invests in its people, offers excellent opportunities for progression and prides itself on creating a supportive and enjoyable working environment. With a strong reputation in their industry and exciting plans for further growth, this is a great opportunity for someone looking to build a long-term career with a business that values its employees.

The successful Customer Service Executive should have:

• Proven experience within a customer service, sales or customer-facing role
• A confident and professional telephone manner with excellent communication skills
• Strong organisational skills with excellent attention to detail
• Experience handling customer queries, complaints, returns or order-related issues
• A proactive, adaptable and solutions-focused approach with the ability to learn new systems and processes

In this role, the Customer Service Executive will be responsible for:

• Managing customer enquiries via telephone and email, providing a friendly and professional service
• Processing customer orders accurately and managing them through to delivery
• Liaising with warehouse teams, couriers and suppliers to ensure orders are fulfilled smoothly
• Handling customer queries, complaints, damages and returns, resolving issues in a timely manner
• Keeping customers proactively updated throughout the order journey and supporting the wider team where required

Our client is offering the successful Customer Service Executive a salary in the region of £28,000–£31,000 DOE, plus benefits including 25 days' annual leave + bank holidays, quarterly bonus scheme, professional development opportunities, recognition programme, enhanced family-friendly policies, paid sick leave, Employee Assistance Programme, salary sacrifice schemes, one paid volunteering day per year and plenty more.

If you are an experienced Customer Service, Sales or Customer Support professional who enjoys building relationships, solving problems and delivering an excellent level of service, apply now to be considered for this fantastic opportunity. Don't delay in getting in touch, as this is a great opportunity to join a growing business that genuinely invests in its people and offers excellent opportunities for development and progression.

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