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Safehands group

Call: 01242 505 400  Or  Email us

Credit Controller

Full Time | Permanent Gloucester 3 months ago

My prestigious client is seeking an experienced Credit Controller to join their friendly team based in their Head Office in Gloucester. Offering a starting salary of £27,800, fantastic career progression opportunities plus great benefits as detailed below.

THE ROLE:

  • Receiving and handling of inbound telephone calls/faxes/emails from customers and representatives to make payments, queries regarding invoices or debit notes and other relevant queries
  • Providing excellent customer service by responding politely and professionally to customer enquiries and making sure that any problems they have are resolved quickly and efficiently.
  • Handling of customer complaints by obtaining all necessary information and offering possible solutions.  Where needed, escalation of complaints to supervisor for guidance and assistance or liaising with relevant department(s) for a resolution.
  • Accuratly recording information onto the system (manually and electronically) e.g. customer record cards, entering and allocating payments, raising credit notes etc
  • Creating and managing new customer record cards and dealing with the relevant account opening formalities
  • Debt control to ensure all customer pay to their terms
  • Sending copy documents including credits, invoices and POD’s
  • Sending statements individually (including via excel)
  • Releasing pro forma orders after receiving payment
  • Releasing held account orders after receiving payment
  • Updating ledgers with on hold queried invoices
  • Sending a monthly report to the Accounts Manager regarding unpaid invoices

SKILLS AND ATTRIBUTES:

  • Credit control experience
  • Excellent communication skills, both verbal and written, as well as listening skills, politeness and professionalism.
  • To have an understanding of customer care and adhere to high standards
  • Computer literacy for use of in-house database, Navision, as well as email, photocopier, fax and telephone system.
  • Accuracy
  • Ability to work in a fast paced environment while maintaining attention to detail.

WHAT WE OFFER:

  • Fantastic career progression opportunities
  • Great office environment
  • Brilliant company culture
  • Friendly team
  • On site gym
  • On site parking
  • Free breakfast cereals and drinks
  • Holiday entitlement
  • Pension scheme
  • Funded social events
  • Modern office facilities

If this role sounds of interest to you, apply today to Lilly @ RE Recruitment today.

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you have not heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful. 

COM1 

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