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Safehands group

Call: 01242 505 400  Or  Email us

Customer Service Manager

Full Time | Permanent Cheltenham 4 weeks ago

Customer Service Team Leader

Cheltenham 

£30,000 DOE

Full Time, Permanent – Monday – Friday

Are you an experienced customer service professional ready to take the next step in your career? We’re recruiting a Customer Service Team Leader to join a growing business in Cheltenham. You’ll lead a small team, drive service excellence, and play a hands-on role in day-to-day operations.

Key Responsibilities:

  • Lead, support, and motivate a customer service team

  • Act as escalation point for complex queries and complaints

  • Monitor response times and maintain service standards

  • Provide direct support via phone, email, and live chat

  • Liaise with suppliers/internal teams on order and stock issues

  • Train, mentor, and develop team members

  • Oversee payment processes and ensure customer satisfaction

What We’re Looking For:

  • Proven customer service experience (leadership/supervisory experience ideal)

  • Excellent written and verbal communication skills

  • Confident handling escalations and solving problems

  • Highly organised and detail-oriented

  • Experience in retail or e-commerce is a bonus

Benefits:

  • Generous annual leave

  • Staff discount

  • Company pension

  • Free on-site parking

  • Regular team events and socials

Ready to lead a team that puts the customer first? Apply today to Elliott @ RE Recruitment to learn more.

Please note: If you haven’t heard back within 5 working days, your application has been unsuccessful. RE Recruitment acts as an employment agency on behalf of the client.

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