Seeking a Technical Manager to support an outstanding team of 5. You will have demonstrated experience of delivering excellence in relationship and technical management, nurturing and developing customer relationships in order to be seen as a trusted advisor and facilitate the retention and growth of monthly recuring margin. Experience in a similar role within an MSP or Cloud Services provider would be beneficial.  

Offering a superb salary between £40k – £45k DOE, plus fantastic benefits.

THE ROLE AS A TECHNICAL MANAGER:

• The efficient and effective management of the service delivery team, with a focus on the provision of excellence in customer service and being regarded as a trusted partner by customers.
• Use technical experience and knowledge to work with customers at a consultative level to develop and discuss IT strategies and where not already in place, define and document customer IT strategies and solutions to business challenges.
• Ensure that services defined within the Customer Support Contract are delivered in a manner which promotes customer retention and growth, and ultimately contract renewal.
• Assist and provide guidance for the effective and prompt resolution of customer issues. Ownership of the management of problem tickets to ensure on-going or complex issues are driven to a successful resolution.
• Accountable for the continual improvement of processes for effective incident, problem and change management and maximising the use of our business systems to accurately record tasks and time.
• A technical leader in the business that promotes the use of best practice, seeks out opportunity for improvement and plays an active part in the development of new products and services.

KEY SKILLS AND ATTRIBUTES REQUIRED:

• Proven team management experience within a technical field.
• Significant problem-solving experience and management of problems
• Significant customer service / client-facing experience at a senior business level
• Proven ability to influence and facilitate the buying process through technical consultancy/pre-sales.

BENEFITS:

• Private Medica Insurance.
• Holiday entitlement.
• Share Scheme.
• Flexible working.
• Onsite parking.
• Gym Membership
• Uncapped Commission.

If this role sounds of interest to you, please send your CV to Emma in the first instance @ RE Recruitment.

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