Customer Account manager

Our client, a well-established charity based in Stonehouse, has an exciting new opportunity for a Customer Account Manager to join their team on a full-time permanent basis due to business growth. If you enjoy being customer facing, building relationships and getting out and about then this opportunity is for you.

Please note, for this opportunity you must hold a Full UK Driving Licence and have access to your own vehicle. 

The successful Customer Account Manager should have:

• Excellent communication skills with the ability to build strong relationships
• A friendly, enthusiastic and confident approach when engaging with supporters and stakeholders
• Strong organisational skills with the ability to manage multiple tasks and events
• A proactive and creative mindset to support fundraising initiatives
• Experience in a customer-facing or relationship management role

In this role, the Customer Account Manager will be responsible for:

• Supporting and managing community fundraising activities, events and third-party initiatives
• Delivering outstanding supporter care, providing guidance, resources and recognition
• Building and maintaining relationships with supporters, volunteers and partners
• Maintaining accurate records on CRM systems and ensuring data compliance
• Representing the organisation at events, talks and networking opportunities to drive engagement

Our client is offering the successful Customer Account Manager a salary up to £30,000 plus benefits including holiday allowance, pension, onsite parking and career development. You will be working the hours of Monday – Friday 9am – 5pm with the occasional evening and weekend work dependant on events. If you are a motivated, people-focused individual looking to make a meaningful impact, apply now to be considered for this role and to arrange an interview. Don’t delay in applying for this fantastic opportunity!

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