Customer Service Assistant

Customer Service Assistant

Location: Pershore
Contract: Seasonal contract to cover the Christmas peak (Sept-Jan)
Hours: Full time (37-40 hours per week)
Pay: £12.21 per hour plus holiday pay

About the Role
We are seeking a Customer Service Assistant with a people-first attitude to join our team in Pershore during our busiest time of the year. You’ll be a key part of our customer service operation, helping us maintain excellent service standards over the Christmas period.

Your responsibilities will include resolving customer complaints, responding to phone calls and emails, and keeping accurate customer service records. You’ll also support corporate clients, place orders, and provide product advice.

Key Duties & Tasks

• Handling customer service queries via phone, email, and live chat.

• Placing corporate orders and liaising with corporate clients.

• Producing quotations and advising customers on suitable products.

• Investigating and resolving customer complaints.

• Managing and resolving delivery queries.

Person Specification
We’re looking for someone who:

• Is a recent graduate or looking for seasonal administration work in a fast-paced environment.

• Loves working with people – our customers are at the heart of everything we do.

• Is self-motivated, enthusiastic, and ready to make a real difference.

• Has excellent communication skills; previous customer service experience is an advantage but not essential.

• Brings a positive attitude and can provide outstanding customer service.

• Has strong attention to detail, ideally with experience in an office environment.

• Can multitask and navigate multiple systems with ease.

• Is resilient when handling sensitive or challenging conversations and complaints.

• Possesses strong IT, numeracy, and active listening skills.

• Is flexible with working hours during the busy Christmas period, including some evenings and weekends.

Why Join Us?
This is a great opportunity to gain valuable customer service experience, build your professional skills, and work as part of a supportive team during our busiest and most exciting season.