Customer Support Administrator

Job Role: Customer Support Administrator

Location: Tewkesbury – Office Based.

Salary: Up to £29,000

We have a great opportunity for a longstanding client of ours, located between Cheltenham and Tewkesbury, who are looking for a Customer Service Administrator to join their team. Ideally, they are looking for someone enjoys helping customers, has great attention to detail, and thrive in a fast-paced environment. You’ll be part of the team providing excellent customer service to customers whilst processing and helping customers with orders. With a salary of up to £29,000 this is a great opportunity to be apart of a fantastic team.

Benefits:

• 25 Days holiday + bank holiday + Christmas shutdown
• Brand new state of the art facilities. 
• Progression opportunities.
• Onsite parking.
• Pension.

Roles and Responsibilities:

• Customer Communication: Respond to customer inquiries via phone, email, or live chat, providing prompt and accurate information to resolve issues or answer questions.
• Order Processing: Manage and process customer orders, ensuring timely delivery and addressing any issues related to product availability or shipping.
• Issue Resolution: Handle customer complaints or concerns, investigating issues and coordinating with relevant departments to provide effective solutions.
• Data Management: Maintain and update customer records in the CRM system, ensuring all information is accurate and up-to-date.
• Administrative Support: Assist with general office tasks, including scheduling, filing, and preparing reports, to support the customer support team and other departments.

Skills and Attributes:

• Excellent Communication Skills – Confident and professional phone manner.
• Organised & Detail-Oriented – Able to manage multiple tasks efficiently.
• Customer-Focused – A positive attitude with a commitment to great service.
• IT Skills – Comfortable using Microsoft Office and order-processing software.
• Team Player – Works well with colleagues and contributes to a supportive work environment.

If this position is of interest, please apply today or email Elliottk@rerecruitment.com today! RE Recruitment act as an employment agency on behalf of the employer. If you don’t hear back within 5 working days, please take this as an unsuccessful application. 

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