Operations Manager

Our client, a well-established and highly regarded consultancy based in Gloucestershire, Stonehouse has an exciting new opportunity for an Operations Manager to join their team on a full-time, permanent basis due to continued business growth.

The successful Operations Manager should have:

• Proven experience in a management role within a fast-paced administrative or customer service environment
• Strong IT skills, particularly in Microsoft Excel and CRM/ERP systems
• Excellent communication skills with the ability to build and maintain client relationships
• Highly organised with strong attention to detail and the ability to prioritise effectively
• A proactive, analytical approach with strong problem-solving abilities

In this role, the Operations Manager will be responsible for:

• Leading, motivating, and developing a team of administrative staff
• Overseeing day-to-day operations including order processing and customer service delivery
• Managing CRM/ERP systems, quotations, and the full order lifecycle from enquiry through to completion
• Producing and analysing performance reports, forecasts, and business insights for senior leadership
• Acting as a key point of contact for clients, resolving complex queries and supporting long-term relationships

Our client is offering the successful Operations Manager a salary in the region of £35,000 – £45,000, plus benefits including 28 days holiday (inclusive of bank holidays) and the opportunity to play a key role in a growing, forward-thinking organisation.

If you are an experienced operations professional with a strong commercial mindset and a passion for driving efficiency and client satisfaction, apply now to be considered for this fantastic opportunity. Don’t delay in getting in touch to secure this role!

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