Customer Service Advisor

Are you looking to move away from retail or have customer service experience looking for a new start? Are you looking to use your transferable skills within a new environment? Do you love customer service? This could be the perfect opportunity for you. Based in Cheltenham, you will be working within customer service providing support via phone, email and chat. You will be answering any questions, queries or concerns customers and clients may have on their journey! Working Monday – Friday 09:00am – 17:00pm for a company and team who are very social and progressive, this isn’t an opportunity to be missed!

Benefits:

• 25 Days holiday + Bank holiday.
• Company events.
• Company pension.
• Employee discount.
• Onsite parking.

Roles and responsibilities:

• Answering customer questions and queries via phone, email and webchat in a timely and professional manner.
• Providing advice to customers on what their next steps need to be.
• Responding to customer emails.
• Dealing with customer complaints.
• General administration duties.

Skills and Attributes:

• Retail or customer service experience is essential.
• Good communication skills via phone and email.
• Confident speaking via phone and email.
• Attention to detail.

If this position is of interest, please apply to Elliott @ RE Recruitment today! If you don’t hear back within 5 working days please take this as an unsuccessful application. RE Recruitment act as an employment agency on behalf of the company.

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