Office Manager

My client based in Tewkesbury just off the M5 are looking to recruit an Office Manager. You will be responsible for providing strong operational support to a team of customer service members. This would suit someone who has exceptional levels of customer service with previous or current experience of managing a team. Offering a superb salary of £28,000 – £30,000 per annum DOE, plus superb benefits. You will join a friendly team and an ever growing company.

Roles and Responsibilities of an Office Manager:

• Be responsible for the effective utilisation and performance of a customer service team
• Ensure staff are following the required Technical Support systems and procedures
• Coach and mentor, the team.
• Point of escalation for technical support co-ordinators
• Assist the Head of Operations in highlighting any deficiencies in team and/or team member performance.
• Manage team workload when required/
• Receive breakdown job information from clients/
• Using product knowledge, assist the client to resolve the issue by phone.
• Liaise with clients on engineer’s ETA and access.
• Organise engineers’ re-attendance if required and update clients
• Assess on a day-to-day basis that we have effective deployment of engineer resources
• Plan for PPM requirements
• Check all jobs are being completed in a timely manner

Skills and Attributed of an Office Manager:

• Excellent oral and written communication skills
• People management skills, including the ability to inspire, lead and motivate a team.
• Good Planning and Organising skills
• Accuracy and attention to detail
• Initiative and decisiveness
• Good IT skills, particularly when it comes to database management and spreadsheets
• Problem-solving skills and the ability to work on a tactical and strategic level

Benefits:

• Generous holiday entitlement.
• Critical illness insurance
• Permanent health insurance
• Private medical insurance
• Opportunity to gain valuable experience.
• Professional and progressive organisation.
• Well-supported within the friendly team.

If this role sounds of interest to you, please send your CV to Elliott in the first instance @ RE Recruitment.

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you have not heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.

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