Customer Service Executive

Our Gloucester-based client is looking for a Customer Services Executive to join their team on a temp-to-perm basis. Initially, a twelve-week temporary assignment during the peak business period currently, becoming permanent at the successful completion of the assignment. 

This is a varied role, within a niche but growing industry and within a fun, friendly team.

The Customer Service Executive will be required to:

• Confidently manage all inbound enquiries via telephone and email, delivering excellent customer service at all times
• Manage customer escalation, on occasion communicating with unhappy customers – for instance if there is a delay with their order
• Update the CRM system accurately, with all details of any customer communication
• Remain cool, calm and collected even when working under pressure
• Assist delivery drivers with geographical knowledge to maximise the efficiency of their routes when planning collections and deliveries
• Work as part of a multi-skilled team with strong communication

This is a full-time role, Monday-Friday with hours of 8:30am – 5:00pm, with a half hour lunch and two 15-minute breaks. After training is completed, there is a Saturday morning shift worked on a rota basis, from 8:00am – 12:00 noon, with the option of TOIL to go towards a significant Christmas shutdown, or paid overtime. The rate of pay is £24,000pa plus benefits.

If you like to be busy and your work to be varied, can get on board with mechanical or agricultural lingo, enjoy talking to people and helping resolve problems, this is the job for you! Apply now to be considered for an immediate start.