Service Administrator

Service Administrator – Cheltenham

Salary: Up to £27,000 per annum DOE
Hours: Monday to Friday, 9:00 am – 5:30 pm
Contract: Full-time, Permanent

Our client, a well-established and family-run business in Cheltenham, is continuing to grow and is now looking for a proactive Service Administrator to join their friendly team.

About the Service Administrator position:

This is a busy, customer-focused position that would suit someone who enjoys variety and takes pride in keeping things running smoothly. You’ll play a key role in coordinating service appointments, managing customer enquiries, and ensuring all administrative tasks are handled efficiently.

Your main duties will include:

• Responding to customer enquiries and managing the shared company inbox
• Organising and booking engineer visits
• Preparing and issuing certificates and documents
• Sending service reminders and maintaining accurate service records
• Liaising with landlords, letting agents, and clients to schedule work
• Providing general administrative support across the team
• Monitoring and managing email correspondence

About You:

• You’ll be an organised and detail-oriented person with great communication skills and a positive, can-do attitude. You’ll enjoy working as part of a small, supportive team and be comfortable managing multiple priorities in a fast-paced environment.
• We’re looking for someone who is:
• Confident in handling customer communications
• Able to manage their workload efficiently and stay organised
• Reliable, approachable, and a team player
• Experienced in administration, ideally within a service or scheduling environment

What’s on Offer:

• A competitive salary of up to £27,000 per year DOE
• Supportive, family-run company with a friendly culture
• A varied role with genuine responsibility and customer interaction
• Relaxed, informal working environment with a casual dress code
• Convenient Cheltenham location

If you’re an experienced administrator who enjoys providing excellent customer service and keeping operations running smoothly, we’d love to hear from you. Apply today! RE Recruitment act as a recruitment agency on behalf of the employer. If you don’t hear back within 5 working days, please take this as an unsuccessful application

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